CYCLE WITH CONFIDENCE! Skedaddle’s accountable method


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CYCLE WITH CONFIDENCE! Skedaddle’s responsible approach

Skedaddle has over 25 years of expertise delivering wonderful adventures with the well being, security and luxury of our travellers on the coronary heart of all the pieces we do.

Guaranteeing we ship protected biking holidays has all the time been on the core of how we work, so in gentle of COVID-19, we have now tailored and modified our procedures. We proceed to work carefully with all our companions and suppliers the world over to make sure that they're complying with COVID-19 associated steerage regionally whereas delivering a wonderful expertise for you. Our insurance policies stay underneath fixed evaluate in keeping with advisable public well being tips and finest practices throughout the journey business. Recognised measures to keep away from transmission which have been regularly relaxed over the past 12 months could should be reintroduced once more with little prior discover e.g. the usage of face coverings or social distancing.

As members of ABTA, we’re updated with all the newest journey recommendation and so they’ve created a useful Get Able to Journey information for these seeking to head overseas. It accommodates a number of suggestions and helpful info and we extremely suggest studying their recommendation.

We’ve addressed a few of the most important areas that you will have issues and questions on under, however as all the time, we love chat, so if there’s the rest you wish to focus on, get in contact by calling us on 0191 265 1110 (toll-free US and Canada 1-888-414-6437) or emailing us at [email protected]. 

Briefly, you'll be able to cycle with confidence, protected within the information we have now all the pieces lined. 

E book with confidence

Our versatile reserving circumstances allow you to simply regulate your vacation reserving ought to your circumstances change for any motive.

With journey restrictions and altering authorities steerage nonetheless current in our lives, we at Skedaddle are dedicated to doing all the pieces we are able to to assist extra of you take pleasure in enjoyable on two wheels in essentially the most pleasant and accountable means potential.

To enable you to higher plan forward with peace of thoughts, we would like to reassure you that your vacation is financially protected and that you can be properly taken care of by us, it doesn't matter what occurs. That’s why, we’ve tailored our cancellation coverage to make sure we provide extra flexibility for all new bookings throughout this time.* See our full phrases and circumstances right here.  

Our promise to you… 

  • If we have now to cancel a tour due to COVID-19, you'll have the choice of a full refund. We’ll solely run excursions in locations which might be protected and can all the time observe essentially the most up-to-date authorities steerage. We are going to cancel any excursions the place the FCDO advises towards all however important journey.
  • You'll be able to cancel for any motive as much as 90 days earlier than the tour departure date and switch freed from cost to a future date, an alternate vacation spot, or obtain a credit score notice for the complete worth of your fee. 
  • Your cash is protected by ABTOT, whether or not as a fee for a particular vacation or as a credit score notice. This implies if you're entitled to a refund that is assured, irrespective of the circumstances.

As well as, it’s important that you just… 

  • Have applicable journey insurance coverage in order that in the event you fall unwell and check constructive for COVID-19 previous to (or throughout) your tour (whether or not within the UK or abroad), you can be financially lined for cancelling your journey or any further prices you may incur. Please contact our staff in the event you want some recommendation. In doing so, we are able to guarantee our native communities are impacted as little as potential and might proceed to ship the wonderful holidays we all know you like. This prolonged staff are predominantly small companies and our goal is to honour our commitments to them, so we are able to all rebuild after COVID-19. 
  • Hold updated with native necessities in your chosen vacation spot. This may relate to testing or vaccination necessities for getting into your vacation spot or utilizing services resembling motels and eating places if you are there. These necessities can change usually and whereas we'll do our greatest to maintain you updated, it's worthwhile to guarantee you might be conscious of, and might adjust to, any necessities which could be in place on the time you journey. Relying on the circumstances we could not be capable of supply a refund in the event you can’t adjust to these sorts of necessities. For UK based mostly travellers, the most effective supply of data is the Authorities’s overseas journey recommendation. 

Social distancing, enhanced hygiene and face coverings

For the protection of everybody, we can be guaranteeing our cycle excursions adjust to native tips. In actuality, you’ll be out in your bikes many of the day having fun with the nice open air, so that you’ll have loads of time to loosen up and unwind.

  • Our group excursions are restricted to small teams – on common 10 individuals (most 16 individuals) as we consider that is essentially the most accountable – and pleasant – solution to journey.
  • Face coverings must be worn in compliance with native tips, which in lots of locations contains when utilizing public transport, in outlets and sure points of interest, and each time social distancing can't be noticed. Please concentrate on face masking necessities for journey to your vacation spot and speak to us when you have any questions. Within the absence of any authorized necessities, we ask you to respect the needs of any non-public companies you may go to resembling cafes or motels. Please tell us on the level of reserving if you're unable to put on a face masking.
  • Our staff continues to observe good hygiene observe, together with common handwashing and sanitising, and request that prospects do the identical. Relying on the place you journey, chances are you'll not be capable of buy provides regionally, so finest to come back with sufficient provides of hand sanitiser to be used all through your vacation. 

Should you show signs or check constructive

For the advantage of your self, the individuals you might be travelling with and our staff, please tell us as quickly as potential in the event you check constructive for COVID-19 or show any signs.

  • We suggest testing earlier than becoming a member of any of our journeys.
  • It's important that you're in good well being when embarking in your vacation. Underneath sure circumstances, we could ask you to take a check or present proof of getting had the vaccines. Within the uncommon occasion you fall unwell earlier than or throughout your tour, it's important you observe the rules offered by us in your pre-departure info.
  • In case you are symptomatic or in the event you check constructive that is prone to imply you might be unable to affix your journey.
  • Should you check constructive while on a Skedaddle vacation then we'll help you in reporting the sickness and making applicable preparations, whether or not that be to quarantine or return dwelling. In most circumstances, this can imply your participation within the tour must come to an finish.

Vaccination standing

In lots of locations, chances are you'll have to be totally vaccinated to have the ability to be a part of our journeys.

  • In case you are travelling to a different nation chances are you'll have to be totally vaccinated to enter, or to make use of services resembling cafes or motels. Some locations could enable testing instead of vaccination, however the nature of our journeys means this usually isn’t a sensible choice.
  • There could also be some conditions the place social distancing isn’t potentialor the place you'll are available in contact with individuals who aren’t a part of our group or staff, resembling resort and restaurant workers. Due to this, we suggest being totally vaccinated to be sure to are as protected as potential.
  • Some locations we go to have much less developed public well being services which may influence native residents’ skill to entry the identical protections we'd take pleasure in. In such instances, we try to weigh up entry necessities and proposals from our native companions to determine a accountable firm coverage on vaccinations that protects our prospects, native groups and the communities we go to as a lot as potential.
  • Please tell us as early as potential in the event you aren’t totally vaccinated so we are able to focus on any implications, together with if you'll be able to be a part of the journey. 

Bikes, vehicles and equipment

We all know you like the additional assist we provide on tour and so we’ve made positive you proceed to have entry to all these important vacation elements.

  • Our staff will information you thru any related protocols when utilizing bikes, gear and autos in your journey.
  • All switch workers can be adhering to recognised native hygiene tips and these autos can be often deep cleaned, with further consideration paid to common touchpoints.

Meals and lodging

Wonderful meals and wonderful locations to remain are an enormous a part of the Skedaddle expertise. All our lodging suppliers are following related native tips referring to COVID-19. The influence of latest measures must be minimal and will differ from place to put, nevertheless, these will all the time be clearly communicated to you by our staff on the bottom.

  • You could discover elevated and enhanced cleansing and hygiene practices, in visitor rooms and communal areas.
  • In some locations, temperature checks can be carried out upon getting into.
  • Measures selling social distancing could also be in place and chances are you'll be requested to keep away from communal areas and touchpoints.
  • We are going to supply our regular high-quality lunches and snacks however chances are you'll discover a number of adjustments to how these are delivered to permit for any native steerage.

Skedaddle staff right here to assist

Our pleasant staff is on hand to reply any questions or issues you will have earlier than, throughout and after your tour.

  • When you’ve booked a tour with us, we’ll maintain you up to date on what you'll be able to anticipate out of your chosen vacation spot! Our Biking With Confidence information will include info you’ll must know and steerage on the place yow will discover info on what you may want to think about pre-trip.
  • Our native representatives and guides will spotlight any particular protocols and guarantee excessive requirements of cleanliness all through the tour.
  • We offer contact particulars for our native groups alongside emergency telephone assist 24/7, so in the event you run into any points, assistance is only a fast name away.

Your valued cooperation

Friendship, belief and neighborhood have all the time been core Skedaddle values. We’ve been blown away by your assist and adaptability and we hope we are able to depend on your continued understanding for the advantage of all: you, our native groups, lodging suppliers and the individuals and locations you go to. Given the ever-evolving nature of the state of affairs, we could should make choices rapidly, all the time with the protection and wellbeing of you and our staff in thoughts.

After 25 years of delivering biking holidays in a sustainable means, the continued pandemic’s influence on our day by day lives has strengthened to us the constructive social, cultural and financial position cycle tourism can have. Now we have a duty to the individuals and locations we journey to and we can not wait to convey them extra guests once more safely this 12 months. That’s everybody from Naomi and Dan and their groups in Italy and Spain, to our many native companions throughout the globe, our pretty guides, the hoteliers, and past.

Thanks to our prolonged neighborhood of Skedaddlers in your continued assist and if you want to speak about component of this info please give us a name.  

Want extra info? Get in contact for a chat!

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